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| − | __NOTOC__
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| − | This section is aimed at helping you to quickly start with itmSUITE®.
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| − | | + | SM - Service Desk and Service Management is one of the core modules of itmSUITE®. |
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| − | ==Overview==
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| − | Introduction to itmSUITE® features
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| − | * [[itmSUITE® - Introduction|Introduction]]
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| − | * [[itmSUITE® - Key features|Key features]]
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| − | * [[itmSUITE® - Core modules|Core modules]]
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| − | * [[itmSUITE® - Complementary modules|Complementary modules]]
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| − | * [[itmSUITE® - Architecture|Architecture]]
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| − | * [[Glossary|Glossary]]
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| − | : [[More|[More]]]
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| − | ==Preliminary steps==
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| − | Prepare to install and deploy itmSUITE®
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| − | * [[itmSUITE® - Preliminary steps|Configuration scenarios]]
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| − | * [[itmSUITE® - Preliminary steps|Deployment scenarios]]
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| − | * [[itmSUITE® - Preliminary steps|Preparations]]
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| − | : [[More|[More]]]
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| − | ==Installation==
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| − | Installation of itmSUITE® components
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| − | * [[itmSUITE® - SM/PM installation|SM/PM installation]]
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| − | * [[itmSUITE® - CMS installation|CMS installation]]
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| − | * [[itmSUITE® - DE installation|DE installation]]
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| − | * [[itmSUITE® - MB installation|MB installation]]
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| − | * [[itmSUITE® - EEM installation|EEM installation]]
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| − | * [[itmSUITE® - RE installation|RE installation]]
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| − | * [[itmSUITE® - SP installation|SP installation]]
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| − | : [[More|[More]]]
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| − | ==Demo database==
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| − | Introduction to the demo database content
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| − | * [[itmSUITE® - Demo database|Demo database contents and use]]
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| − | : [[More|[More]]]
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| − | ==Basic configuration==
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| − | Preliminary and cross modules configuration
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| − | * [[itmSUITE® - Introduction to basic configuration|Introduction]]
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| − | * [[itmSUITE® - Introduction to basic configuration#Application settings|Application settings]]
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| − | * [[itmSUITE® - Introduction to basic configuration#Company creation|Company creation]]
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| − | * [[itmSUITE® - Introduction to basic configuration#License configuration|License configuration]]
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| − | * [[itmSUITE® - Introduction to basic configuration#Admin creation|Admin creation]]
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| − | * [[itmSUITE® - Introduction to basic configuration#Company preparation|Company preparation]]
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| − | * [[itmSUITE® - Introduction to basic configuration#Company master data|Company master data]]
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| − | : [[More|[More]]]
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| − | {{colonne spezza}}
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| − | ==Core modules configuration==
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| − | Core modules configuration guides
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| − | * [[itmSUITE® - SM configuration|SM - Service Desk and Service Managment]]
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| − | * [[itmSUITE® - PM configuration|PM - Project and Portfolio Managment]]
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| − | * [[itmSUITE® - CMS configuration|CMS - Configuration Management System]]
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| − | * [[itmSUITE® - DE configuration|DE - Discovery Engine]]
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| − | : [[More|[More]]]
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| − | ==Complementary modules configuration==
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| − | Complementary modules configuration guides
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| − | * [[itmSUITE® - OCE configuration|OCE - Service Level Management]]
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| − | * [[itmSUITE® - REP configuration|REP - Reporting]]
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| − | * [[itmSUITE® - EEM configuration|EEM - External Event Manager]]
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| − | * [[itmSUITE® - RE configuration|RE - Reconciliation Engine]]
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| − | * [[itmSUITE® - SP configuration|SP - Sharepoint Publisher]]
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| − | : [[More|[More]]]
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| − | ==Special topics configuration==
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| − | Special topics configuration guides
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| − | * [[Licenses|Licenses]]
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| − | * [[LDAP and NTLM|LDAP and NTLM]]
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| − | * [[Users and roles|Users and roles]]
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| − | * [[Notifications management|Notifications management]]
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| − | * [[Message system|Message system]]
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| − | * [[Workflow system|Workflow system]]
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| − | * [[Action engine|Action engine]]
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| − | * [[Log management|Log management]]
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| − | * [[MURM management|MURM management]]
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| − | * [[MDMM management|MDMM management]]
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| − | * [[Views management|Views management]]
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| − | * [[Filters management|Filters management]]
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| − | * [[Personal options|Personal options management]]
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| − | : [[More|[More]]]
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| − | ==Conventions and glossary==
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| − | Reading convetions and glossary of itmSUITE® terms
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| − | * [[Reading conventions|Reading conventions]]
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| − | * [[Glossary|Glosssary of terms]]
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| − | : [[More|[More]]]
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| − | {{colonne fine}}
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| − | | |
| − | [[category:itmSUITE®]]
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