EEM - External Event Management

EEM - External Event Manager is one of the complementary modules of itmSUITE®. The module is intended to support the interaction with third parties applications. A set of pre-configured methods are supplied, in particular:

The module can receive information (inbound message) and send information (outbound). EEM can process inbound message in two ways:

• Active channel
• Passive channel

Active channel

EEM verify at regular interval the existence of mail message in a configured mailbox and process then.

EEM forward the received data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher

MB manage the message queue and dispatch towards the subscriber (other 'modules of itmSUITE® as SM/PM, CMS or EEM)

 itmSUITE®module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sending notification, ect.)

Outbound notification are managed directly the itmSUITE® modules eg. PM/SM

Passive channel

EEM has a set of Web Services that third parties software can call.

EEM forward the received data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher

MB manage the message queue and dispatch toward the subscriber (other 'modules of itmSUITE® as SM/PM, CMS or EEM)

itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sending notification, ect.)

Outbound notification are managed directly the itmSUITE® modules eg. PM/SM

Inbound EEM schema

• EEM process and validate all the incoming message
• MB dispatch the message to a subscriber
• itmSUITE® module through Action Engine execute the required task

EEM inbound schema

Inbound Comunication

As mention above, this communication can be managed through:

• Active channel
• Passive channel

The paragraph below shown the main step necessary to configure them.

Active channel

The activity to perform to correctly set up this configuration are:

• Define one or more Active configuration channel
• Implement a validation rule via MSC (monitoring sytem configuration)

Using EEM Menu Active Notification Channels is possible to define the parameter necessary to access, one or more, mailbox.

The image below shown the parameter to insert to configure a mailbox

File:EEM active channel configuration schema v1.0.JPG

EEM Active channel

An MSC (monitoring system configuration) is composed by General information and Parameter.

The image below shown the General information used by the system to validate the incoming data

File:EEM MSC general configuration v1.0.JPG

EEM MSC General Configuration

The image below shown the parameter tab used by the system to collect information present on a message.

EEM MSC Parameter Configuration

Passive channel

When itmSUITE® is called from third parites system is necessary to define the validation rule using the MSC (monitoring sytem configuration) session.