Differenze tra le versioni di "EEM - External Event Management"
(→Active channel) (Etichetta: visualeditor) |
|||
| Riga 1: | Riga 1: | ||
| − | EEM - External Event Manager is one of the ''complementary'' ''modules'' of itmSUITE®. The ''module'' is intended to support the interaction with third parties applications. A set of pre configured methods are supplied, in particular: | + | EEM - External Event Manager is one of the ''complementary'' ''modules'' of itmSUITE®. The ''module'' is intended to support the interaction with third parties applications. A set of pre-configured methods are supplied, in particular: |
| − | The ''module'' can receive | + | The ''module'' can receive information (inbound message) and send information (outbound). EEM can process inbound message in two ways: |
* ''[[Glossary|Active channel]]'' | * ''[[Glossary|Active channel]]'' | ||
* ''[[Glossary|Passive channel]]'' | * ''[[Glossary|Passive channel]]'' | ||
| Riga 8: | Riga 8: | ||
=== Active channel === | === Active channel === | ||
| − | EEM | + | EEM verify at regular interval the existence of mail message in a configured mailbox |
| − | + | and process then. | |
| − | |||
| − | |||
| − | Outbound | + | EEM forward the received data towards itmSUITE® module sending them to MB (Message |
| + | Bus) that works as Dispatcher | ||
| + | |||
| + | MB manage the message queue and dispatch towards the subscriber (other 'modules'' of | ||
| + | itmSUITE® as SM/PM, CMS or EEM)'' | ||
| + | |||
| + | itmSUITE®module received the message and based on the rule configured in Action Engine | ||
| + | execute tasks (eg.: Ticket creation, ticket updating , sending notification, ect.) | ||
| + | |||
| + | Outbound notification are managed directly the itmSUITE® modules eg. PM/SM | ||
=== Passive channel === | === Passive channel === | ||
| − | EEM has a set of Web Services that third parties software can call. | + | EEM has a set of Web Services that third parties software can call. |
| − | EEM forward the | + | |
| − | MB manage the message queue and | + | EEM forward the received data towards itmSUITE® module sending them to MB (Message |
| − | itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , | + | Bus) that works as Dispatcher |
| + | |||
| + | MB | ||
| + | manage the message queue and dispatch toward the subscriber (other 'modules'' of | ||
| + | itmSUITE® as SM/PM, CMS or EEM)'' | ||
| + | |||
| + | itmSUITE® | ||
| + | module received the message and based on the rule configured in Action Engine | ||
| + | execute tasks (eg.: Ticket creation, ticket updating , sending notification, | ||
| + | ect.) | ||
| − | Outbound | + | Outbound notification are managed directly the itmSUITE® modules eg. |
| + | PM/SM | ||
=== Inbound EEM schema === | === Inbound EEM schema === | ||
Versione delle 18:09, 4 ago 2015
EEM - External Event Manager is one of the complementary modules of itmSUITE®. The module is intended to support the interaction with third parties applications. A set of pre-configured methods are supplied, in particular:
The module can receive information (inbound message) and send information (outbound). EEM can process inbound message in two ways:
Active channel
EEM verify at regular interval the existence of mail message in a configured mailbox and process then.
EEM forward the received data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher
MB manage the message queue and dispatch towards the subscriber (other 'modules of itmSUITE® as SM/PM, CMS or EEM)
itmSUITE®module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sending notification, ect.)
Outbound notification are managed directly the itmSUITE® modules eg. PM/SM
Passive channel
EEM has a set of Web Services that third parties software can call.
EEM forward the received data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher
MB manage the message queue and dispatch toward the subscriber (other 'modules of itmSUITE® as SM/PM, CMS or EEM)
itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sending notification, ect.)
Outbound notification are managed directly the itmSUITE® modules eg. PM/SM
Inbound EEM schema
- EEM process and validate all the incoming message
- MB dispatch the message to a subscriber
- itmSUITE® module through Action Engine execute the required task
