EEM - External Event Management

EEM - External Event Manager is one of the complementary modules of itmSUITE®. The module is intended to support the interaction with third parties applications. A set of pre configured methods are supplied, in particular:

The module can receive informations (inbound message) and sent information (outbound). EEM can process inbound message in two ways:

• Active channel
• Passive channel

Active channel

EEM Verify at regular interval the existance of mail message in a configured mail box and process then. EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher MB manage the message queue and dispact towars the subsriber (other 'modules of itmSUITE® as SM/PM , CMS or EEM) itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sendinf og notification, ect.)

Outbound notificaiton are managed direclty the itmSUITE® modules eg. PM/SM

Passive channel

EEM has a set of Web Services that third parties software can call. EEM forward the recived data towards itmSUITE® module sending them to MB (Message Bus) that works as Dispatcher MB manage the message queue and dispact towars the subsriber (other 'modules of itmSUITE® as SM/PM , CMS or EEM) itmSUITE® module received the message and based on the rule configured in Action Engine execute tasks (eg.: Ticket creation, ticket updating , sendinf og notification, ect.)

Outbound notificaiton are managed direclty the itmSUITE® modules eg. PM/SM

Inbound EEM schema

• EEM process and validate all the incoming message
• MB dispatch the message to a subscriber
• itmSUITE® module through Action Engine execute the required task

EEM inbound schema