Differenze tra le versioni di "SM - Service Desk and Service Management"

Da itm wiki.
(Etichetta: visualeditor)
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|Workflow engine configuration || Workflow Engine   
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|Workflow engine configuration || [[Workflow engine|Workflow Engine]]  
 
   
 
   
 
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| Incident management process || Incident Management
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| Incident management process || [[Incident Management]]
 
   
 
   
 
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| Request fulfilment process || Request Fulfilment   
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| Request fulfilment process || [[Request Fulfilment]]  
 
   
 
   
 
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| Change management process || Change Management   
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| Change management process || [[Change Management]]  
 
   
 
   
 
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| Problem management process || Problem Management  
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| Problem management process || [[Problem Management]]
 
   
 
   
 
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| Release management process || Release Management
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| Release management process || [[Release Management]]
  
 
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| Demand management process || Demand Management  
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| Demand management process || [[Demand Management]]
  
 
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Versione delle 14:06, 13 apr 2015

SM - Service Desk and Service Management is one of the core modules of itmSUITE®. The module is intended to support the execution of processes thanks to its workflow engine. A set of pre configured processes are supplied as workflow cartridges, in particular:

However, SM workflow engine is very flexible and powerful and may support many other business processes (e.g. purchase or sales management).

In the following table the key guides to use SM are listed.

Guide Page
Workflow engine configuration Workflow Engine
Incident management process Incident Management
Request fulfilment process Request Fulfilment
Change management process Change Management
Problem management process Problem Management
Release management process Release Management
Demand management process Demand Management
Estratto da "http://wiki.itmsuite.eu/index.php?title=SM_-_Service_Desk_and_Service_Management&oldid=924"