Workflow configuration steps - Ticket activities

Ticket activities configuration is optional and needed only if, in a target workflow, you plan to use ticket activities.

Configuration of ticket activities options is made in Ticket Activities Options tab of Grant Management. The following tables reports the available settings, their use and possible values.

Parameter	Use	Options
Enable TA notifications for MSG members	TBC
Enable Requested-Completed	This enables the possibility to change the status of a ticket activity from "Requested" to "Completed" directly without the needed of passing through the the required sequence of statuses transition (see later).	"True" check box flagged- "False" - check box not flagged (default)
Skip Ticket Activities status validation on Ticket transition
Automatic Assignment of TA Assignee
Show assignee as Check box list
Mode	Allows to define the mode for editing the ticket activity list in the Ticket Activities tab of a ticket. The options are managing them as a list (see managing standard lists) or managing them as a grid (see managing grid lists).
Meeting Schedule Quick Recipients Options

The standard sequence of ticket activities statuses transitions is described below.

Status	Successors	Constraints
"Provisory"	"Requested", "Canceled"
"Requested"	"Provisory", "Running", "Canceled"	Assignee shall be defined.
"Completed"	"Closed", "Reopened", "Running"
"Running"	"Completed", "Failed", "Requested", "Suspended"	Forecast Start Date and Forecast End Date shall be defined in this status.
"Suspended"	"Running"
"Reopened"	"Closed", "Reopened", "Running"
"Closed"	"Closed", "Reopened", "Running"
"Canceled"
"Failed"