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• Glossary
  ...ypical activities required by ''access management'' can be dealt through ''service requests'' or ''changes''. ...nships with the objects placed in it (e.g. a server is component of the IT service). ''Binding layers'' simplify the management and building of a ''CMS''.
  49 KB (6 974 parole) - 10:36, 12 giu 2018
• ItmSUITE® - Key features
  === IT Service Management === ...f IT Service management (especially in the stages of the management of the service lifecycle and specific processes).
  53 KB (7 777 parole) - 15:45, 26 giu 2015
• Incident Management
  ...nt]]'', still remaining accountable for it. In other words, the [[Glossary|service desk]] always acts as a single point of contact (SPOC) for the requester. | Service desk member ||
  34 KB (5 342 parole) - 15:41, 26 giu 2015
• Workflow Engine Configuration
  * [[Workflow configuration steps - Portal|Self-service portal (SRCS) configuration]]
  2 KB (219 parole) - 08:38, 4 nov 2017
• Request Fulfilment
  ...has the objective to facilitate and support the fulfilment of ''[[Glossary|service requests]]''. At the core of the process configuration is the following ope ...st]]'', still remaining accountable for it. In other words, the [[Glossary|service desk]] always acts as a single point of contact (SPOC) for the requester.
  33 KB (5 131 parole) - 10:54, 10 mag 2016
• Known Error Management
  ...Desk" and, specifically, the ''[[Glossary|user]]'' "SDSpecialist" and the service managers is enabled to this role. ...the ''[[Glossary|self service portal]]'', accessible by means of '''''Self Service''''' menu.
  26 KB (4 122 parole) - 14:03, 9 mag 2016
• Problem Management
  ...y|problem]]'' is opened on a ''[[Glossary|service]]'' and the ''[[Glossary|service manager]]'' takes in charge it in order to coordinate the initial classific ...ervice desk'' (''[[Glossary|users]]'' belonging to ''[[Glossary|group]]'' "Service Desk") and to members of the technical teams (see Technical team member ro
  36 KB (5 552 parole) - 15:21, 7 mag 2017
• DChange Management
  ...ent]]'') requires to open a ''[[Glossary|Request for Change]]'' (RfC). The service manager takes in charge it and assigns an owner who coordinates all the tas * service manager (see after);
  39 KB (5 855 parole) - 11:20, 18 lug 2015
• Change Management
  ...ent]]'') requires to open a ''[[Glossary|Request for Change]]'' (RfC). The service manager takes in charge it and assigns an owner who coordinates all the tas * service manager (see after);
  33 KB (4 961 parole) - 15:01, 10 mag 2016
• Release and Deployment Management
  The requester, a service manager, an authorized member of the ''[[Glossary|service desk]]'' or a technical team member (e.g. a developer) or the [[Glossary|'' * service managers (see after);
  31 KB (4 499 parole) - 10:15, 27 apr 2017
• Workflow configuration steps - Creation and basic settings
  ...l be configured. || The available values are "Knowledge", "News", "Project/Service" and "Ticket". ...ded to manage the information of ''[[glossary|project]]''s or ''[[glossary|service]]''s. "Ticket" shall be selected for all other ''[[glossary|workflow]]''s.
  7 KB (1 078 parole) - 10:08, 4 nov 2017
• Resources and Groups
  | Add Resource to Project / Service|| ''[[ Project configuration steps - Resources |Resource on Project]]'' | Enable a Resource on Service Catalogue Request (SRCS)|| ''[[ Creating Service Catalog Management (SRCS)|SRCS Management]]''
  22 KB (3 423 parole) - 09:40, 5 ago 2019