Differenze tra le versioni di "Service Management"
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(Created page with "== Service Management == SM - Service Management is one of the core modules of itmSUITE®. In itmSUITE® a ''Service'' is linked on a different modules and function to realize...") |
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| Service Catalogue || This entity ,is supported by ''[[Glossary|SRCS]]'', enable the user to activate the process. | | Service Catalogue || This entity ,is supported by ''[[Glossary|SRCS]]'', enable the user to activate the process. | ||
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| + | === Service Defintion === | ||
Versione attuale delle 10:51, 14 giu 2018
Service Management
SM - Service Management is one of the core modules of itmSUITE®. In itmSUITE® a Service is linked on a different modules and function to realize a complete management of the Service. The table below shown the main relationship:
| Field | Description |
|---|---|
| Service definition | This entity is the instance of the Business or Technical service in the system |
| Process definition | The interaction between Service and Customer is supported by Worflow. |
| Cost & Benefit analysis | To support the service activity resources are a key component. The system tracks costs & revenue. |
| Service Catalogue | This entity ,is supported by SRCS, enable the user to activate the process. |
