Differenze tra le versioni di "ItmSUITE® - Core modules"
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=== Core modules === | === Core modules === | ||
| − | This section illustrates the core modules of itmSUITE®. | + | This section illustrates the core ''[[Glossary|modules]]'' of itmSUITE®. |
==== SM - Service Desk and Service Management ==== | ==== SM - Service Desk and Service Management ==== | ||
| − | This is one of the core modules of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow mngineotor which can be freely configured to support the execution of the IT Service Management processes. SM also has the appropriate functions needed to operate a modern Service Desk, based on service management best practice and standards such as ITIL and ISO/IEC 20000. | + | This is one of the core ''[[Glossary|modules]]'' of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow mngineotor which can be freely configured to support the execution of the IT Service Management processes. SM also has the appropriate functions needed to operate a modern Service Desk, based on service management best practice and standards such as ITIL and ISO/IEC 20000. |
| − | For this module, various pre-configured processes that speed up and simplify process activation in line with the best practice and standards are available. These include: | + | For this ''[[Glossary|module]]'', various pre-configured processes that speed up and simplify process activation in line with the best practice and standards are available. These include: |
* Demand Management | * Demand Management | ||
* Incident Management | * Incident Management | ||
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* Access Management | * Access Management | ||
* Ecc. | * Ecc. | ||
| − | The workflow engine can be configured in an unlimited number of ways and as such this module is able to support other processes, for example sales and purchasing, that are outside the restricted field of IT. This module is perfectly integrated with the PM (Project and Portfolio Management) module and numerous other complementary modules. | + | The workflow engine can be configured in an unlimited number of ways and as such this ''[[Glossary|module]]'' is able to support other processes, for example sales and purchasing, that are outside the restricted field of IT. This module is perfectly integrated with the PM (Project and Portfolio Management) ''[[Glossary|module]]'' and numerous other complementary ''[[Glossary|modules]]''. |
Together they form a comprehensive and powerful automation tool for IT management (services and projects), key elements for the IT system of a service provider. | Together they form a comprehensive and powerful automation tool for IT management (services and projects), key elements for the IT system of a service provider. | ||
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For information on how to configure the SM ''[[Glossary|module]]'' refer to [[ItmSUITE® - SM configuration|SM - Service Desk and Service Management configuration]]. | For information on how to configure the SM ''[[Glossary|module]]'' refer to [[ItmSUITE® - SM configuration|SM - Service Desk and Service Management configuration]]. | ||
| − | For information on how to use SM ''[[Glossary|module]]'' features refert to [[SM | + | For information on how to use SM ''[[Glossary|module]]'' features refert to [[SM - Service Desk and Service Management|SM - Service Desk and Service Management use]]. |
====== Related Modules ====== | ====== Related Modules ====== | ||
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==== PM - Project and Portfolio Management ==== | ==== PM - Project and Portfolio Management ==== | ||
| − | This is one of the core modules of itmSUITE® and as such can be activated autonomously. It supports the execution and maturation of management and project processes (Project Management) and project portfolios (Portfolio Management) in line with recognised best practice (eg. PMBoK® or PRINCE2®). | + | This is one of the core ''[[Glossary|modules]]'' of itmSUITE® and as such can be activated autonomously. It supports the execution and maturation of management and project processes (Project Management) and project portfolios (Portfolio Management) in line with recognised best practice (eg. PMBoK® or PRINCE2®). |
| − | This module is perfectly integrated with the SM (Service Desk and Service Management) module and numerous other complementary modules. | + | This ''[[Glossary|module]]'' is perfectly integrated with the SM (Service Desk and Service Management) ''[[Glossary|module]]'' and numerous other complementary modules. |
| − | Together they form a comprehensive and powerful automation tool for IT management (services and projects), key elements for the IT system of a service provider. | + | Together they form a comprehensive and powerful automation tool for IT management (services and projects), key elements for the IT system of a service provider.[[Glossary]] |
====== Related Modules ====== | ====== Related Modules ====== | ||
* SM - Service Desk and Service Management | * SM - Service Desk and Service Management | ||
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==== CMS - Configuration Management System ==== | ==== CMS - Configuration Management System ==== | ||
| − | This is one of the core modules of itmSUITE® and as such can be activated autonomously. It supports the creation and maintenance of a modern Configuration Management System, in line with recognised IT Management best practice and standards , in particular ITIL® e ISO/IEC 20000. In particular, it makes it possible to manage both the hardware and software configuration elements and the relationships | + | This is one of the core ''[[Glossary|modules]]'' of itmSUITE® and as such can be activated autonomously. It supports the creation and maintenance of a modern Configuration Management System, in line with recognised IT Management best practice and standards , in particular ITIL® e ISO/IEC 20000. In particular, it makes it possible to manage both the hardware and software configuration elements and the relationships among them, both graphically and intuitively. This ''[[Glossary|module]]'' is perfectly integrated with the SM (Service Desk and Service Management) module and DE (Discovery Engine) core ''[[Glossary|modules]]'' as well as other complementary ''[[Glossary|modules]]''. This means you can really get the most out of your investment in the configuration system by making it available to other IT service management processes, which will reap the benefits of Configuration Management. |
| − | The main functions of the CMS module are: | + | The main functions of the CMS ''[[Glossary|module]]'' are: |
* Flexible configuration of entity models, and the relationships and attributes of the configuration elements. | * Flexible configuration of entity models, and the relationships and attributes of the configuration elements. | ||
* Graphic production of IT Service mapping | * Graphic production of IT Service mapping | ||
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* Impact analysis | * Impact analysis | ||
* Monitoring support of end-to-end status | * Monitoring support of end-to-end status | ||
| − | * Reconciliation of information from external systems (via the RE | + | * Reconciliation of information from external systems (via the RE - Reconciliation Engine ''[[Glossary|module]]'') |
====== Related Modules ====== | ====== Related Modules ====== | ||
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==== DE - Discovery Engine ==== | ==== DE - Discovery Engine ==== | ||
| − | This core module works through agents that can be distributed on the different systems of Unix, Linux or Windows and which make it possible to explore the features of hardware, basic software and application software ( including custom) thanks to the creation of a 'finger print'. | + | This core ''[[Glossary|module]]'' works through agents that can be distributed on the different systems of Unix, Linux or Windows and which make it possible to explore the features of hardware, basic software and application software (including custom) thanks to the creation of a 'finger print'. |
| − | Based on the OCS NG open source product the solution has been enhanced with the ability to explore relationships | + | Based on the OCS NG open source product the solution has been enhanced with the ability to explore relationships among software and software. The ''[[Glossary|module]]'' has a graphic interface so that the information gathered can be consulted and used autonomously. |
| − | Thanks to the related RE- Reconciliation Engine module it is possible to use the system to supply the itmSUITE® CMS module; in other words to automatically supply the Configuration System with the aim of populating or checking and controlling the information on it. | + | Thanks to the related RE - Reconciliation Engine ''[[Glossary|module]]'' it is possible to use the system to supply the itmSUITE® CMS ''[[Glossary|module]]''; in other words to automatically supply the Configuration System with the aim of populating or checking and controlling the information on it. |
====== Related Modules ====== | ====== Related Modules ====== | ||
Versione delle 09:17, 26 mar 2015
Indice
Core modules
This section illustrates the core modules of itmSUITE®.
SM - Service Desk and Service Management
This is one of the core modules of itmSUITE® and as such can be activated autonomously. It includes a powerful workflow mngineotor which can be freely configured to support the execution of the IT Service Management processes. SM also has the appropriate functions needed to operate a modern Service Desk, based on service management best practice and standards such as ITIL and ISO/IEC 20000.
For this module, various pre-configured processes that speed up and simplify process activation in line with the best practice and standards are available. These include:
- Demand Management
- Incident Management
- Change Management
- Problem Management
- Request Fulfilment
- Release & Deployment Management
- Access Management
- Ecc.
The workflow engine can be configured in an unlimited number of ways and as such this module is able to support other processes, for example sales and purchasing, that are outside the restricted field of IT. This module is perfectly integrated with the PM (Project and Portfolio Management) module and numerous other complementary modules.
Together they form a comprehensive and powerful automation tool for IT management (services and projects), key elements for the IT system of a service provider.
For information on how to configure the SM module refer to SM - Service Desk and Service Management configuration.
For information on how to use SM module features refert to SM - Service Desk and Service Management use.
Related Modules
- PM - Project and Portfolio Management
- CMS - Configuration Management System
- FM - Financial Management
- OCE - Service Level Management
- ASM - Asset and Service Management
- REP - Reporting Management
- EEM - External Event Management
PM - Project and Portfolio Management
This is one of the core modules of itmSUITE® and as such can be activated autonomously. It supports the execution and maturation of management and project processes (Project Management) and project portfolios (Portfolio Management) in line with recognised best practice (eg. PMBoK® or PRINCE2®).
This module is perfectly integrated with the SM (Service Desk and Service Management) module and numerous other complementary modules.
Together they form a comprehensive and powerful automation tool for IT management (services and projects), key elements for the IT system of a service provider.Glossary
Related Modules
- SM - Service Desk and Service Management
- FM - Financial Management
- OCE - Service Level Management
- REP - Reporting Management
- EEM - External Event Management
CMS - Configuration Management System
This is one of the core modules of itmSUITE® and as such can be activated autonomously. It supports the creation and maintenance of a modern Configuration Management System, in line with recognised IT Management best practice and standards , in particular ITIL® e ISO/IEC 20000. In particular, it makes it possible to manage both the hardware and software configuration elements and the relationships among them, both graphically and intuitively. This module is perfectly integrated with the SM (Service Desk and Service Management) module and DE (Discovery Engine) core modules as well as other complementary modules. This means you can really get the most out of your investment in the configuration system by making it available to other IT service management processes, which will reap the benefits of Configuration Management.
The main functions of the CMS module are:
- Flexible configuration of entity models, and the relationships and attributes of the configuration elements.
- Graphic production of IT Service mapping
- Navigation and advanced information searches
- Impact analysis
- Monitoring support of end-to-end status
- Reconciliation of information from external systems (via the RE - Reconciliation Engine module)
Related Modules
- SM - Service Desk and Service Management
- DE – Discovery Engine
- RE - Reconciliation Engine
- SP - Sharepoint Publisher
- REP - Reporting Management
- EEM - External Event Management
DE - Discovery Engine
This core module works through agents that can be distributed on the different systems of Unix, Linux or Windows and which make it possible to explore the features of hardware, basic software and application software (including custom) thanks to the creation of a 'finger print'.
Based on the OCS NG open source product the solution has been enhanced with the ability to explore relationships among software and software. The module has a graphic interface so that the information gathered can be consulted and used autonomously.
Thanks to the related RE - Reconciliation Engine module it is possible to use the system to supply the itmSUITE® CMS module; in other words to automatically supply the Configuration System with the aim of populating or checking and controlling the information on it.
Related Modules
- CMS - Configuration Management System
- RE - Reconciliation Engine
- REP - Reporting Management
