Workflow configuration steps - Ticket message templates - Cronologia

Maxime.sottini il 21:52, 14 gen 2016

2016-01-14T21:52:31Z

2016-01-14T21:52:06Z

2016-01-14T21:44:38Z

2016-01-14T21:40:19Z

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2016-01-14T21:35:58Z

2016-01-14T17:49:44Z

2016-01-14T17:41:57Z

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 |-
-|<u>Quick Ticket Recipients</u> || Recipients to whom the ''[[glossary|message]]'' will be sent selected through their role in context.
+|<u>Quick Ticket Recipients</u> || Recipients to whom the ''[[glossary|message]]'' will be sent selected through their ''[[glossary|role]]'' in context.
 |}
 [[File:Statuses message template form screen.JPG|none|thumb|850x850px|Message template form]]

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 |-
 |<u>Recipients</u> || The recipients to whom the ''[[glossary|message]]'' will be sent.
 |}
 [[File:Statuses message template form screen.JPG|none|thumb|850x850px|Message template form]]

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 |-
 |<u>Description</u> || The description of the ''[[glossary|message template]]''.
-−
 |}
 [[File:Statuses message template form screen.JPG|none|thumb|850x850px|Message template form]]

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 |-
-|Template Name || The name of the message template.
+|<u>Template Name</u> || The name of the ''[[glossary|message template]]''.
 |-
-|Description || The name of the message template.
+|<u>Description</u> || The description of the ''[[glossary|message template]]''.
 |}
 [[File:Statuses message template form screen.JPG|none|thumb|850x850px|Message template form]]

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 The <u>''Ticket Message Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary|workflow]]'' configuration allows to create any standard ''[[glossary|message template]]'' which will be available for choicewhen sending ''[[glossary|ticket]]'' related ''[[glossary|messages]]''.
-To create a ''[[glossary|ticket message template]]'' it is required to provide the following information, as shown in the screen below.
+To create a ''[[glossary|ticket message template]]'' it is required to provide the following information, as shown in the screen below. No field is mandatory.
 [[File:Statuses message template form screen.JPG|none|thumb|850x850px|Message template form]]

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 When managing ''[[glossary|tickets]]'', it is possible to send (an view received) ''[[glossary|messages]]'' related to them. Based on ''[[glossary|workflow]]'', it can be useful to create some message templates in order to standardize communications. For example, a standard message to communicate that there will be a delay in handling the ticket.
-The <u>''Ticket Message Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary|workflow]]'' configuration allows to create any standard ''[[glossary|message template]]'' which will be available when sending ''[[glossary|ticket]]'' related ''[[glossary|messages]]''.
+The <u>''Ticket Message Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary|workflow]]'' configuration allows to create any standard ''[[glossary|message template]]'' which will be available for choicewhen sending ''[[glossary|ticket]]'' related ''[[glossary|messages]]''.
 [[File:Statuses message template form screen.JPG|none|thumb|850x850px|Message template form]]

← Versione meno recente		Versione delle 17:49, 14 gen 2016
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	The <u>''Ticket Message Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary\|workflow]]'' configuration allows to create any standard ''[[glossary\|message template]]'' which will be available when sending ''[[glossary\|ticket]]'' related ''[[glossary\|messages]]''.		The <u>''Ticket Message Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary\|workflow]]'' configuration allows to create any standard ''[[glossary\|message template]]'' which will be available when sending ''[[glossary\|ticket]]'' related ''[[glossary\|messages]]''.
		+	[[File:Statuses message template form screen.JPG\|none\|thumb\|850x850px\|Message template form]]

← Versione meno recente		Versione delle 17:41, 14 gen 2016
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	When managing ''[[glossary\|tickets]]'', it is possible to send (an view received) ''[[glossary\|messages]]'' related to them. Based on ''[[glossary\|workflow]]'', it can be useful to create some message templates in order to standardize communications. For example, a standard message to communicate that there will be a delay in handling the ticket.		When managing ''[[glossary\|tickets]]'', it is possible to send (an view received) ''[[glossary\|messages]]'' related to them. Based on ''[[glossary\|workflow]]'', it can be useful to create some message templates in order to standardize communications. For example, a standard message to communicate that there will be a delay in handling the ticket.

−	The Ticket Message Templates in the Grant Management tab of workflow configuration allows to create any standard message template which will be ~~later~~ available	+	The <u>''Ticket Message Templates''</u> in the <u>''Grant Management''</u> tab of ''[[glossary\|workflow]]'' configuration allows to create any standard ''[[glossary\|message template]]'' which will be available when sending ''[[glossary\|ticket]]'' related ''[[glossary\|messages]]''.

← Versione meno recente		Versione delle 17:39, 14 gen 2016
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−	a	+	When managing ''[[glossary\|tickets]]'', it is possible to send (an view received) ''[[glossary\|messages]]'' related to them. Based on ''[[glossary\|workflow]]'', it can be useful to create some message templates in order to standardize communications. For example, a standard message to communicate that there will be a delay in handling the ticket.
		+
		+	The Ticket Message Templates in the Grant Management tab of workflow configuration allows to create any standard message template which will be later available