Workflow configuration steps - Notifications - Cronologia

Maxime.sottini: /* Workflow related notifications */

2016-01-14T21:29:18Z

‎Workflow related notifications

Maxime.sottini: /* Workflow related notifications */

2016-01-14T21:24:42Z

‎Workflow related notifications

Maxime.sottini: /* Workflow related notifications */

2016-01-14T21:17:01Z

‎Workflow related notifications

Maxime.sottini: /* Workflow related notifications */

2016-01-14T21:16:23Z

‎Workflow related notifications

Maxime.sottini: /* Personal notifications */

2016-01-14T17:23:13Z

‎Personal notifications

Maxime.sottini: /* Personal notifications */

2016-01-14T17:19:32Z

‎Personal notifications

Maxime.sottini: /* Action triggered notifications */

2016-01-14T17:14:15Z

‎Action triggered notifications

Maxime.sottini: /* Action triggered notifications */

2016-01-14T17:12:13Z

‎Action triggered notifications

Maxime.sottini: /* Workflow related notifications */

2016-01-14T17:09:09Z

‎Workflow related notifications

Maxime.sottini: /* Workflow related notifications */

2016-01-14T16:57:48Z

‎Workflow related notifications

@@ Riga 52: / Riga 52: @@
 |}
-Once an ''[[glossary|event type]]'' is selected the systems asks to configure the notified ''[[glossary|users]]''.  This is done by checking the boxes for the ''[[glossary|roles]]'' to be notified. The configuration may be detailed per ''[[glossary|project / service]]'' as shown in the figure below. The ''[[glossary|roles]]'' and ''[[glossary|project/services]] ''to configure may be filtered through the ''<u>Filter</u>'' section (move items on the right and select '''APPLY''').
+Once an ''[[glossary|event type]]'' is selected the systems asks to configure the notified ''[[glossary|users]]''.  This is done by checking the boxes for the ''[[glossary|roles]]'' to be notified.
 [[File:Workflow notifications configuration form.JPG|none|thumb|850x850px|Workflow notifications configuration]]

@@ Riga 53: / Riga 53: @@
 |}
 Once an ''[[glossary|event type]]'' is selected the systems asks to configure the notified ''[[glossary|users]]''.  This is done by checking the boxes for the ''[[glossary|roles]]'' to be notified. The configuration may be detailed per ''[[glossary|project / service]]'' as shown in the figure below. The ''[[glossary|roles]]'' and ''[[glossary|project/services]] ''to configure may be filtered through the ''<u>Filter</u>'' section (move items on the right and select '''APPLY''').
 == Action triggered notifications ==

@@ Riga 16: / Riga 16: @@
 |-
-|"Ticket: Owner Change || This event is triggered when the predefined ''[[glossary|workflow field]]'' <u>Owner</u> is changed
+|"Ticket: Solution Group Change || This event is triggered when the predefined ''[[glossary|workflow field]]'' <u>Solution Group</u> is changed
 |-

@@ Riga 11: / Riga 11: @@
 {| class="wikitable"
 ! Event Type !! Description
 |-
@@ Riga 49: / Riga 52: @@
 |}
-Once an ''[[glossary|event type]]'' is selected the systems ask to configure the notified ''[[glossary|users]]''.  This is done by checking the boxes for the ''[[glossary|roles]]'' to be notified. The configuration may be detailed per ''[[glossary|project / service]]'' as shown in the figure below. The ''[[glossary|roles]]'' and ''[[glossary|project/services]] ''to configure may be filtered through the ''<u>Filter</u>'' section (move items on the right and select '''APPLY''').
+Once an ''[[glossary|event type]]'' is selected the systems asks to configure the notified ''[[glossary|users]]''.  This is done by checking the boxes for the ''[[glossary|roles]]'' to be notified. The configuration may be detailed per ''[[glossary|project / service]]'' as shown in the figure below. The ''[[glossary|roles]]'' and ''[[glossary|project/services]] ''to configure may be filtered through the ''<u>Filter</u>'' section (move items on the right and select '''APPLY''').
 == Action triggered notifications ==

← Versione meno recente		Versione delle 17:23, 14 gen 2016
Riga 55:		Riga 55:

	== Personal notifications ==		== Personal notifications ==
−	''[[Glossary\|Users]]'' may subscribe to published notification ''[[Glossary\|event types]]'', among which some are referring to ''[[Glossary\|workflows]]''. This can be done from the''''' Personal/Notification Schedule''''' menu.	+	''[[Glossary\|Users]]'' may subscribe to published notification ''[[Glossary\|event types]]'', among which some are referring to ''[[Glossary\|workflows]]''. This can be done from the''''' Personal/Notification Schedule''''' menu. Visit the [[notifications management]] page for more information on personal ''[[glossary\|notifications]]''.

← Versione meno recente		Versione delle 17:19, 14 gen 2016
Riga 55:		Riga 55:

	== Personal notifications ==		== Personal notifications ==
		+	''[[Glossary\|Users]]'' may subscribe to published notification ''[[Glossary\|event types]]'', among which some are referring to ''[[Glossary\|workflows]]''. This can be done from the''''' Personal/Notification Schedule''''' menu.

@@ Riga 52: / Riga 52: @@
 == Action triggered notifications ==
-It is possible to create any type of ''[[glossary|notification]]'' by using the ''[[glossary|action engine]]''. Visit the [[Action engine|action engine configuration]] page for more information.
+It is possible to create any type of ''[[glossary|notification]]'' by using the ''[[glossary|action engine]]''. Any element of a ''[[glossary|ticket]]'' can be used to trigger the [[glossary|notification]]. Visit the [[Action engine|action engine configuration]] page for more information.
 == Personal notifications ==

← Versione meno recente		Versione delle 17:09, 14 gen 2016
Riga 49:		Riga 49:

	\|}		\|}
		+	Once an ''[[glossary\|event type]]'' is selected the systems ask to configure the notified ''[[glossary\|users]]''. This is done by checking the boxes for the ''[[glossary\|roles]]'' to be notified. The configuration may be detailed per ''[[glossary\|project / service]]'' as shown in the figure below. The ''[[glossary\|roles]]'' and ''[[glossary\|project/services]] ''to configure may be filtered through the ''<u>Filter</u>'' section (move items on the right and select '''APPLY''').

	== Action triggered notifications ==		== Action triggered notifications ==

@@ Riga 25: / Riga 25: @@
 |-
-|"Ticket Activity: Requested Status Notification || This event is triggered when the Status of a ticket activity is changed to "Requested"
+|"Ticket Activity: Requested Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Requested"
 |-
-|"Ticket Activity: Running Status Notification || This event is triggered when the Status of a ticket activity is changed to "Running"
+|"Ticket Activity: Running Status Notification || This event is triggered when the <u>Activity Status </u>of a ''[[glossary|ticket activity]]'' is changed to "Running"
 |-
-|"Ticket Activity: Suspended Status Notification || This event is triggered when the Status of a ticket activity is changed to "Suspended"
+|"Ticket Activity: Suspended Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Suspended"
 |-
-|"Ticket Activity: Completed Status Notification || This event is triggered when the Status of a ticket activity is changed to "Completed"
+|"Ticket Activity: Completed Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Completed"
 |-
-|"Ticket Activity: Reopened Status Notification || This event is triggered when the Status of a ticket activity is changed to "Reopened"
+|"Ticket Activity: Reopened Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Reopened"
 |-
-|"Ticket Activity: Closed Status Notification || This event is triggered when the Status of a ticket activity is changed to "Closed"
+|"Ticket Activity: Closed Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Closed"
 |-
-|"Ticket Activity: Failed Status Notification || This event is triggered when the Status of a ticket activity is changed to "Failed"
+|"Ticket Activity: Failed Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Failed"
 |-
-|"Ticket Activity: Canceled Status Notification || This event is triggered when the Status of a ticket activity is changed to "Canceled"
+|"Ticket Activity: Canceled Status Notification || This event is triggered when the <u>Activity Status</u> of a ''[[glossary|ticket activity]]'' is changed to "Canceled"
 |}