Workflow configuration steps - Master data - Cronologia

Maxime.sottini il 21:48, 15 nov 2015

2015-11-15T21:48:19Z

Maxime.sottini il 17:46, 13 nov 2015

2015-11-13T17:46:37Z

Maxime.sottini il 16:18, 13 nov 2015

2015-11-13T16:18:52Z

Maxime.sottini il 16:13, 13 nov 2015

2015-11-13T16:13:17Z

Maxime.sottini il 15:42, 13 nov 2015

2015-11-13T15:42:31Z

Maxime.sottini il 17:56, 10 nov 2015

2015-11-10T17:56:30Z

Maxime.sottini il 17:46, 10 nov 2015

2015-11-10T17:46:08Z

Maxime.sottini il 17:38, 10 nov 2015

2015-11-10T17:38:38Z

Maxime.sottini il 17:31, 10 nov 2015

2015-11-10T17:31:37Z

Maxime.sottini il 17:12, 10 nov 2015

2015-11-10T17:12:49Z

@@ Riga 44: / Riga 44: @@
 |-
-| '''''General/SRCS/Custom Time Ranges''''' ||
+| '''''General/SRCS/Custom Time Ranges''''' ||  This allows the creation and management of ''custom time ranges''.
 |}

@@ Riga 23: / Riga 23: @@
 |-
-| '''''General/Statuses/Administrative Statuses''''' ||
+| '''''General/Statuses/Administrative Statuses''''' ||  This functionality enables to manage the ''[[Glossary|workflow administrative statuses]]''.
 |-
-| '''''General/Activities/Activity Types''''' ||
+| '''''General/Activities/Activity Types''''' ||  This allows to define the ''[[glossary|ticket activities]]'' categorization, useful for statistical purposes.
 |-
-| '''''General/Activities/Activity Subtypes''''' ||
+| '''''General/Activities/Activity Subtypes''''' ||  This allows to define a sub categorization for  ''[[glossary|ticket activities]]''.
 |-
-| '''''General/Activities/Activity Templates''''' ||
+| '''''General/Activities/Activity Templates''''' ||  This functionalities allows to create and manage ''[[glossary|ticket activities templates]]''.
 |-
-| '''''General/Custom Fields/Custom Fields''''' ||
+| '''''General/Custom Fields/Custom Fields''''' ||  This allows the creation and management of ''[[glossary|workflow custom fields]]''.
 |-
-| '''''General/Custom Fields/Source Data''''' ||
+| '''''General/Custom Fields/Source Data''''' ||  This allows to create and manage ''[[glossary|data sources]]'' which can be used by ''[[glossary|workflow custom fields]]''.
 |-
-| '''''General/SRCS/SRCS''''' ||
+| '''''General/SRCS/SRCS''''' ||  This enables the access to the configuration of the ''[[glossary|self service configuration system]]''.
 |-

@@ Riga 20: / Riga 20: @@
 |-
-| '''''General/Statuses/Operational Statuses''''' ||
+| '''''General/Statuses/Operational Statuses''''' ||  This functionality enables to manage the ''[[glossary|workflow statuses]] ''which defines the operational status of a ''[[glossary|workflow]]''.
 |-

@@ Riga 5: / Riga 5: @@
 |-
-| '''''General/WorkFlow/Ticket Types''''' ||
+| '''''General/WorkFlow/Ticket Types''''' ||  ''[[glossary|Ticket types]]'' are a key element of workflow management and they can be configured through this functionality.
 |-
-| '''''General/WorkFlow/Ticket Relationships''''' ||
+| '''''General/WorkFlow/Ticket Relationships''''' ||  This enables to configure the possible relationships that can be established among ''[[glossary|tickets]]'' of different ''[[glossary|ticket types]]''.
 |-
-| '''''General/WorkFlow/Groups''''' ||
+| '''''General/WorkFlow/Groups''''' ||  This allows the definition of'' [[glossary|groups]]'' and of their members.
 |-

@@ Riga 5: / Riga 5: @@
 |-
-| '''''General/WorkFlow/Causal Types''''' || This functionality enables to add, edit and delete ''[[glossary|workflow causal types]]''.
+| '''''General/WorkFlow/Ticket Types''''' ||
 |-
-| '''''General/WorkFlow/Causals''''' || This functionality enables to add, edit and delete ''[[glossary|workflow causal]]''.
+| '''''General/WorkFlow/Ticket Relationships''''' ||
 |-
-| '''''General/WorkFlow/Source Data''''' ||
+| '''''General/WorkFlow/Groups''''' ||
 |-
-| '''''General/WorkFlow/Custom Fields''''' ||
+| '''''General/WorkFlow/Causal/Causal Types''''' || This functionality enables to add, edit and delete ''[[glossary|workflow causal types]]''.
 |-
-| '''''General/WorkFlow/Operational Statuses''''' ||
+| '''''General/WorkFlow/Causal/Causal''''' || This functionality enables to add, edit and delete ''[[glossary|workflow causal]]''.
 |-
-| '''''General/Ticket/Ticket Types''''' ||
+| '''''General/Statuses/Operational Statuses''''' ||
 |-
-| '''''General/Ticket/Ticket Relationship Types''''' ||
+| '''''General/Statuses/Administrative Statuses''''' ||
 |}

@@ Riga 5: / Riga 5: @@
 |-
-| '''''General/WorkFlow/Causal Types''''' || ''[[Glossary|Users]]''
+| '''''General/WorkFlow/Causal Types''''' || When transitioning from a ''[[glossary|workflow status]]'' to another it is possible to configure the system so that it requires or simply enables to specify the reason for the transition itself. This reason is known as workflow causal and it can be categorized using workflow causal types (e.g. all the possible workflow reasons to move from a source status to a closed status).
 |-
-| '''''General/WorkFlow/Causals''''' || ''[[Glossary|Event types]]''
+| '''''General/WorkFlow/Causals''''' ||
 |-
-| '''''General/WorkFlow/Source Data''''' ||  ''[[Glossary|Notifications]]''
+| '''''General/WorkFlow/Source Data''''' ||
 |-
-| '''''General/WorkFlow/Custom Fields''''' || itmSUITE®
+| '''''General/WorkFlow/Custom Fields''''' ||
 |-
-| '''''General/WorkFlow/Operational Statuses''''' || ''[[Glossary|MDMM]]''
+| '''''General/WorkFlow/Operational Statuses''''' ||
 |-
-| '''''General/Tickest/Ticket Types''''' ||  ''[[Glossary|Views]]''
+| '''''General/Ticket/Ticket Types''''' ||
 |-
-| '''''General/Ticket/Ticket Relationship Types''''' || ''[[Glossary|Personal options]]''
+| '''''General/Ticket/Ticket Relationship Types''''' ||
 |}

@@ Riga 2: / Riga 2: @@
 {| class="wikitable sortable"
-! Menu !! Context !! Description
+! Menu !! Description
 |-
-| '''''General/WorkFlow/Causal Types''''' || ''[[Glossary|Users]]'' || It allows to manage ''[[Glossary|users]] ''(only for the administered ''[[Glossary|company]]'').
+| '''''General/WorkFlow/Causal Types''''' || ''[[Glossary|Users]]''
 |-
-| '''''General/WorkFlow/Causals''''' || ''[[Glossary|Event types]]'' || It allows to configure ''[[Glossary|event types]]''. See also [[Notifications management ]]<nowiki/>page.
+| '''''General/WorkFlow/Causals''''' || ''[[Glossary|Event types]]''
 |-
-| '''''General/WorkFlow/Source Data''''' ||  ''[[Glossary|Notifications]]'' || It allows to configure ''[[Glossary|notifications]] ''for the administered ''[[Glossary|company]]''. See also [[Notification management|<nowiki/>]][[Notifications management]] page.
+| '''''General/WorkFlow/Source Data''''' ||  ''[[Glossary|Notifications]]''
 |-
-| '''''General/WorkFlow/Custom Fields''''' || itmSUITE® || It  allows to launch administration functionalities and utilities. See [[Admin kit]] page for more information.
+| '''''General/WorkFlow/Custom Fields''''' || itmSUITE®
 |-
-| '''''General/WorkFlow/Operational Statuses''''' || ''[[Glossary|MDMM]]'' || It allows to manage some master data grants. See the [[MDMM management]] page for more details.
+| '''''General/WorkFlow/Operational Statuses''''' || ''[[Glossary|MDMM]]''
 |-
-| '''''General/Tickest/Ticket Types''''' ||  ''[[Glossary|Views]]'' || It allows to configure and force the visibility of ''[[Glossary|Views]]''. See also the [[Views management|<nowiki/>]][[Views management]] page.
+| '''''General/Tickest/Ticket Types''''' ||  ''[[Glossary|Views]]''
 |-
-| '''''General/Ticket/Ticket Relationship Types''''' || ''[[Glossary|Personal options]]'' || It allows to define settings for personal options pages. See also [[Personal options]] <nowiki/>page.
+| '''''General/Ticket/Ticket Relationship Types''''' || ''[[Glossary|Personal options]]''
 |}

← Versione meno recente		Versione delle 17:12, 10 nov 2015
Riga 1:		Riga 1:
	In order to configure a ''[[glossary\|workflow]]'', there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new ''[[glossary\|workflow]]''.		In order to configure a ''[[glossary\|workflow]]'', there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new ''[[glossary\|workflow]]''.
		+
		+	{\| class="wikitable sortable"
		+	! Menu !! Context !! Description
		+
		+	\|-
		+	\| '''''General/WorkFlow/Causal Types''''' \|\| ''[[Glossary\|Users]]'' \|\| It allows to manage ''[[Glossary\|users]] ''(only for the administered ''[[Glossary\|company]]'').
		+
		+	\|-
		+	\| '''''General/WorkFlow/Causals''''' \|\| ''[[Glossary\|Event types]]'' \|\| It allows to configure ''[[Glossary\|event types]]''. See also [[Notifications management ]]<nowiki/>page.
		+
		+	\|-
		+	\| '''''General/WorkFlow/Source Data''''' \|\| ''[[Glossary\|Notifications]]'' \|\| It allows to configure ''[[Glossary\|notifications]] ''for the administered ''[[Glossary\|company]]''. See also [[Notification management\|<nowiki/>]][[Notifications management]] page.
		+
		+	\|-
		+	\| '''''General/WorkFlow/Custom Fields''''' \|\| itmSUITE® \|\| It allows to launch administration functionalities and utilities. See [[Admin kit]] page for more information.
		+
		+	\|-
		+	\| '''''General/WorkFlow/Operational Statuses''''' \|\| ''[[Glossary\|MDMM]]'' \|\| It allows to manage some master data grants. See the [[MDMM management]] page for more details.
		+
		+	\|-
		+	\| '''''General/Tickest/Ticket Types''''' \|\| ''[[Glossary\|Views]]'' \|\| It allows to configure and force the visibility of ''[[Glossary\|Views]]''. See also the [[Views management\|<nowiki/>]][[Views management]] page.
		+
		+	\|-
		+	\| '''''General/Ticket/Ticket Relationship Types''''' \|\| ''[[Glossary\|Personal options]]'' \|\| It allows to define settings for personal options pages. See also [[Personal options]] <nowiki/>page.
		+
		+	\|}