Support services - Cronologia

Annalisa.apollonio: /* CEM - Client Environment Management */

2015-04-02T14:55:40Z

‎CEM - Client Environment Management

2015-04-02T14:55:16Z

‎SRM - Service Request Management

2015-04-02T14:54:57Z

‎SRM - Service Request Management

2015-04-02T14:54:33Z

‎VDM - Version Delivery Management

2015-04-02T14:53:22Z

‎CEM - Client Environment Management

2015-03-20T16:21:10Z

2015-03-19T09:16:31Z

Maxime.sottini moved page Support to Support services

2015-03-19T08:39:03Z

2015-03-19T08:37:47Z

Created page with "{{DISPLAYTITLE:Support services}}"

Nuova pagina

@@ Riga 12: / Riga 12: @@
 * the preparation of a test environment with the data and the production version of the client;
 * regular updating of the environment with the data and versions less or emergency in production by the customer.
-In this way it is always available an environment aligned (data and / or versions) with the production of usable for various purposes such as, for example, tests of new versions, training, testing new configurations of the process, etc.
+In this way it is always available an environment aligned (data and/or versions) with the production of usable for various purposes such as, for example, tests of new versions, training, testing new configurations of the process, etc.
 The activities can be exemplified requests via SRM - Service Request Management.

@@ Riga 27: / Riga 27: @@
 * by the customer (eg in case of a request for information or support for the use or configuration of the products);
 * as a result of an incident, if it is determined by a lack of knowledge on the part of "users".
-The service guarantees timing and is available in different options with different "hours" and / or speed of action.
+The service guarantees timing and is available in different options with different "hours" and/or speed of action.
 === IMP - Implementation ===

@@ Riga 26: / Riga 26: @@
 The Service Request Management (SRM), iSYS is committed to taking charge of evasion and customer requirements. The service is activated in two cases:
 * by the customer (eg in case of a request for information or support for the use or configuration of the products);
-* as a result of an incident, if it is determined by a lack of knowledge on the part of 'users".
+* as a result of an incident, if it is determined by a lack of knowledge on the part of "users".
 The service guarantees timing and is available in different options with different "hours" and / or speed of action.

← Versione meno recente		Versione delle 14:54, 2 apr 2015
Riga 20:		Riga 20:

	It is often used in conjunction with the CIM (Committed Incident Management) service to ensure the time needed to refresh the system should the software malfunction.		It is often used in conjunction with the CIM (Committed Incident Management) service to ensure the time needed to refresh the system should the software malfunction.
		+
	It is automatically included when the SaaS service is activated.		It is automatically included when the SaaS service is activated.

@@ Riga 12: / Riga 12: @@
 * the preparation of a test environment with the data and the production version of the client;
 * regular updating of the environment with the data and versions less or emergency in production by the customer.
-In this way it is always available an environment aligned (data and / or versions) with the production of usable for various purposes such as, for example, tests of new versions, training, testing new configurations of the process, etc..
+In this way it is always available an environment aligned (data and / or versions) with the production of usable for various purposes such as, for example, tests of new versions, training, testing new configurations of the process, etc.
 The activities can be exemplified requests via SRM - Service Request Management.

@@ Riga 1: / Riga 1: @@
-{{DISPLAYTITLE:Support services}}ADV
+{{DISPLAYTITLE:Support services}}
-CEM
+=== ADV - Advantage ===
-VDM
+The service can be subscribed to for modules purchased whereas it is automatically included when the SaaS or Hire services are activated.
-SRM
+The service represents a real advantage for the organisation, with continual improvement of functions due to constant and significant investment in the evolution of the product.
-IMP
+=== CEM - Client Environment Management ===

← Versione meno recente	Versione delle 09:16, 19 mar 2015
(Nessuna differenza)

← Versione meno recente		Versione delle 08:39, 19 mar 2015
Riga 1:		Riga 1:
−	{{DISPLAYTITLE:Support services}}	+	{{DISPLAYTITLE:Support services}}ADV
		+
		+	CEM
		+
		+	VDM
		+
		+	SRM
		+
		+	IMP