ItmSUITE® - Overview - Cronologia

Annalisa.apollonio il 15:32, 11 mar 2015

2015-03-11T15:32:56Z

Annalisa.apollonio il 08:52, 11 mar 2015

2015-03-11T08:52:14Z

Mostra modifiche

Annalisa.apollonio: /* IT Service Management */

2015-03-10T16:30:30Z

‎IT Service Management

Annalisa.apollonio: /* Release & Deployment Management */

2015-03-10T16:28:36Z

‎Release & Deployment Management

Annalisa.apollonio: /* Key features */

2015-03-10T16:25:18Z

‎Key features

Annalisa.apollonio: /* Continual Service Improvement */

2015-03-10T16:22:46Z

‎Continual Service Improvement

Mostra modifiche

Annalisa.apollonio: /* Service Operation */

2015-03-10T16:13:51Z

‎Service Operation

Annalisa.apollonio: /* Key features */

2015-03-10T16:05:47Z

‎Key features

Mostra modifiche

Annalisa.apollonio: /* Core modules */

2015-03-10T15:53:12Z

‎Core modules

Annalisa.apollonio: /* Key features */

2015-03-10T15:25:18Z

‎Key features

@@ Riga 17: / Riga 17: @@
 * [[ItmSUITE® - Core modules|Core modules]]
 * [[ItmSUITE® - Complementary modules|Complementary modules]]
-* Architecture
+* [[Architecture]]
-* Glossary
+* [[Glossary]]
 [[category:ItmSUITE®]]

@@ Riga 5: / Riga 5: @@
 ==== IT Service Management ====
-<strong>ItmSUITE®</strong> supports the adoption of the most successful best practices and standards in IT Service Management (ITILR, ISO/IEC 20000). It does so first of all by supporting the inter-linking practices (Management Control, Benefits Management, Financial Management, Risk Management, Organisational Governance,Resource Management) and then with its distinctive characteristics (Service Orientation and Roles Readiness,Business Rules Engine, Dashboard and Reporting Engine, Easy Integration, Codeless Customization) but also in a more specific way in the different action areas of IT Service Management ( in particular in the phases of the management of the service lifecycle and specific processes). Look in greater detail at the characteristics and itmSUITER support available in the field of IT Service Management by selecting the area that you are interested in, in the figure.
+<strong>ItmSUITE®</strong> supports the adoption of the most successful best practices and standards in IT Service Management (ITIL, ISO/IEC 20000). It does so first of all by supporting the inter-linking practices (Management Control, Benefits Management, Financial Management, Risk Management, Organisational Governance,Resource Management) and then with its distinctive characteristics (Service Orientation and Roles Readiness,Business Rules Engine, Dashboard and Reporting Engine, Easy Integration, Codeless Customization) but also in a more specific way in the different action areas of IT Service Management ( in particular in the phases of the management of the service lifecycle and specific processes). Look in greater detail at the characteristics and itmSUITER support available in the field of IT Service Management by selecting the area that you are interested in, in the figure.
 '''Main benefits deriving from the adoption of itmSUITE® :'''

@@ Riga 247: / Riga 247: @@
 ** Tracking of the activities;
 ** Reporting procedures.
-'''Main benefits deriving from the adoptuon of itmSUITE® :'''
+'''Main benefits deriving from the adoption of itmSUITE® :'''
 * Release of Change is quicker, risks are minimized and costs are optimized;
 * Improvement in the ability to explain to users how to use new Changes;

@@ Riga 5: / Riga 5: @@
 ==== IT Service Management ====
-<strong>ItmSUITE®</strong> supports the adoption of the most successful best practices and standards in IT Service Management (ITILR, ISO/IEC 20000). It does so first of all by supporting the inter-linking practices (Management Control, Benefits Management, Financial Management, Risk Management, Organisational Governance,Resource Management) and then with its distinctive characteristics (Service Orientation and Roles Readiness,Business Rules Engine, Dashboard and Reporting Engine, Easy Integration, Codeless Customization) but also in a more specific way in the different action areas of IT Service Management ( in particular in the phases of the management of the service lifecycle and specific processes).
+<strong>ItmSUITE®</strong> supports the adoption of the most successful best practices and standards in IT Service Management (ITILR, ISO/IEC 20000). It does so first of all by supporting the inter-linking practices (Management Control, Benefits Management, Financial Management, Risk Management, Organisational Governance,Resource Management) and then with its distinctive characteristics (Service Orientation and Roles Readiness,Business Rules Engine, Dashboard and Reporting Engine, Easy Integration, Codeless Customization) but also in a more specific way in the different action areas of IT Service Management ( in particular in the phases of the management of the service lifecycle and specific processes). Look in greater detail at the characteristics and itmSUITER support available in the field of IT Service Management by selecting the area that you are interested in, in the figure.
 '''Main benefits deriving from the adoption of itmSUITE® :'''

@@ Riga 327: / Riga 327: @@
 * Faster and standardized access to services
 * Faster response times (eg. to events) and the automation of several activities
 === [[itmSUITE® - Core modules|Core modules]] ===

@@ Riga 38: / Riga 38: @@
 * Improvement in the ability to respond rapidly and efficiently to change.
 * Improvement in communication between service clients and suppliers so that both have a clearer vision of what has been requested and how to achieve it.
 === [[itmSUITE® - Core modules|Core modules]] ===

← Versione meno recente		Versione delle 15:25, 10 mar 2015
Riga 5:		Riga 5:

	==== IT Service Management ====		==== IT Service Management ====
		+	<strong>ItmSUITE®</strong> supports the adoption of the most successful best practices and standards in IT Service Management (ITILR, ISO/IEC 20000). It does so first of all by supporting the inter-linking practices (Management Control, Benefits Management, Financial Management, Risk Management, Organisational Governance,Resource Management) and then with its distinctive characteristics (Service Orientation and Roles Readiness,Business Rules Engine, Dashboard and Reporting Engine, Easy Integration, Codeless Customization) but also in a more specific way in the different action areas of IT Service Management ( in particular in the phases of the management of the service lifecycle and specific processes).
		+	Look in greater detail at the characteristics and itmSUITER support available in the field of IT Service Management by selecting the area that you are interested in, in the figure.
		+
		+	<strong>Main benefits deriving from the adoption of itmSUITE®</strong>
		+	* Efficient support for the introduction and maturation of best practice for Portfolio, Programme, Project Management and IT Service Management
		+	* Complete functional cover in continual improvement
		+	* Availability of pre-configured processes that will facilitate and speed up the start up phase.
		+	* Extremely short time and low effort required in the start up phase
		+	* Effective integration to client needs, without compromises.
		+	* Reduction in number of tools to be managed and on long term integration maintenance (significant decrease in the Total Cost of Ownership)
		+	* Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership)
		+	* After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL )
		+	* Flexible support service contracts
		+	* Turn-key solutions available (training and consulting on best practices provided + software) to guarantee results within a pre-determined time period
		+	* Availability of sustainable investment offers (e.g. software license rental or Software as a Service)
		+
		+	===== Service Strategy =====
		+	L' itmSUITE® support this fundamental phase of the IT services lifecycle, in particular the following processes:
		+	* Demand Management
		+	* Financial Management for IT Service
		+	* Service Portfolio Management
		+	Main features of itmSUITE® useful in this area :
		+	* Support for the optimal definition of the IT services and projects portfolio.
		+	* Effective and efficient management of IT services
		+	* Budget and economic control of the costs and earnings related to IT services and projects.
		+	* Management of the risks and benefits related to the implementation of the IT strategy.
		+	* Planning and control of the resources.
		+	Main benefits deriving from the adoption of itmSUITE® :
		+	* Concrete help offered so client can clearly understand the type and level of service that they need and the subsequent delivery of these services in the best way.
		+	* Support for the creation and update of a portfolio for transformation initiatives that will maximise the possibility of achieving the strategies.
		+	* Improvement in the capacity to manage risk and therefore a higher probability of achieving desired results within a specified time limit and within budget.
		+	* Improvement in the ability to respond rapidly and efficiently to change.
		+	* Improvement in communication between service clients and suppliers so that both have a clearer vision of what has been requested and how to achieve it.

	=== [[itmSUITE® - Core modules\|Core modules]] ===		=== [[itmSUITE® - Core modules\|Core modules]] ===