ItmSUITE® - Introduction - Cronologia

Francesco.bertuletti il 15:23, 26 giu 2015

2015-06-26T15:23:10Z

Annalisa.apollonio il 13:56, 20 mar 2015

2015-03-20T13:56:39Z

Annalisa.apollonio il 13:50, 20 mar 2015

2015-03-20T13:50:52Z

Annalisa.apollonio il 12:02, 20 mar 2015

2015-03-20T12:02:39Z

Maxime.sottini il 11:49, 20 mar 2015

2015-03-20T11:49:36Z

Annalisa.apollonio il 11:42, 20 mar 2015

2015-03-20T11:42:36Z

Annalisa.apollonio il 11:35, 20 mar 2015

2015-03-20T11:35:50Z

Annalisa.apollonio il 11:28, 20 mar 2015

2015-03-20T11:28:48Z

Annalisa.apollonio il 11:26, 20 mar 2015

2015-03-20T11:26:30Z

Annalisa.apollonio il 10:50, 20 mar 2015

2015-03-20T10:50:34Z

@@ Riga 14: / Riga 14: @@
 * Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership);
 * After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL);
 * Flexible support service contracts;
 * Turn-key solutions available (training and consulting on best practices provided + software) to guarantee results within a pre-determined time period.

@@ Riga 4: / Riga 4: @@
 The image shown below shows the schema for the areas of management that are supported by itmSUITE®.
-[[File:Overview.png|thumb|492x492px|Overview|centre]]
+[[File:Overview.png|thumb|492x492px|Schema for the areas of management that are supported by itmSUITE®|centre]]
 <strong>Main benefits that come from the adoption of the itmSUITE® :</strong>
@@ Riga 23: / Riga 23: @@
 * [[itmSUITE® - Core modules|Core modules]]
 * [[itmSUITE® - Complementary modules|Complementary modules]]
-* [[itmSUITE® - Architecture|Architecture]]
+* [[ItmSUITE® - Architecture|Architecture]]
-* [[Glossary of terms|Glossary]]
+* [[Glossary]]

@@ Riga 1: / Riga 1: @@
-ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management.
+ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management. It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management.
-It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.
 [[File:Overview.png|thumb|492x492px|Overview|centre]]
@@ Riga 12: / Riga 13: @@
 * Reduction in number of tools to be managed and on long term integration maintenance (significant decrease in the Total Cost of Ownership);
 * Autonomous and intuitive codeless configuration, (this means that you are independent of product specialists and as a result there is an increase in the speed of integration and a decrease in the Total Cost of Ownership);
-* After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL );
+* After-sale support offered by a team of qualified and certified personnel on IT Service Management best practices (e.g. ITIL);
 * Flessibilità dei contratti di servizio per il supporto;
 * Flexible support service contracts;

@@ Riga 2: / Riga 2: @@
 ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management.
 It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.
 [[File:Overview.png|thumb|492x492px|Overview|centre]]

@@ Riga 2: / Riga 2: @@
 ItmSUITE® is an integrated software suite that supports the introduction and maturation of established best practice in the fields of portfolio, project and Service management.
 It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.
-[[File:Overview.png|none|thumb|492x492px|Overview]]
+[[File:Overview.png|thumb|492x492px|Overview|centre]]
 <strong>Main benefits that come from the adoption of the itmSUITE® :</strong>

@@ Riga 3: / Riga 3: @@
 It offers support that is simple yet without compromises for all the activities that are at the heart of IT management such as Service Desk, Incident Management, Change Management, Problem Management, Release Management, Asset Management, Configuration Management, Service Level Management, Service Catalogue Management, and Portfolio and Project Management. The image shown below shows the schema for the areas of management that are supported by ItmSUITE®. For further information on how this translates into concrete support and benefits when ItmSUITE®. is adopted please use the mouse and click on the area that you are interested in.
-[[File:Overview.PNG|alt=|none|thumb|1000x1000px|Overview]]
+[[File:Overview.png|Overview]]
 <strong>Main benefits that come from the adoption of the itmSUITE® :</strong>