Glossary - Cronologia

Francesco.bertuletti: /* P */

2018-06-12T10:36:32Z

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2018-05-23T07:06:03Z

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2018-05-07T09:59:14Z

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2018-01-23T16:45:06Z

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2017-11-05T20:31:32Z

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 * ''Portfolio analysis'': TBD report
 * ''Portfolio gantt'': TBD
 * ''Problem: ''according to ''ITIL®'', a ''problem'' is a cause of one or more ''incidents''. The cause is not usually known at the time a ''problem'' record is created, and the ''problem management'' process is responsible for further investigation. ''Problems'' are managed via the ''problem management'' process and a ''workflow cartridge'' is available for the ''SM'' ''module'' which supports its execution according to the guidelines provided by ''ITIL®'' and ''ISO/IEC 20000''.
 * ''Problem management'': according to ''ITIL®, ''the process responsible for managing the lifecycle of all ''problems''. ''Problem management'' proactively prevents ''incidents'' from happening and minimizes the impact of ''incidents'' that cannot be prevented. A ''workflow cartridge ''is made available for the ''SM module ''which supports the execution of the ''problem management ''process according to the guidelines provided by ''ITIL® ''and ''ISO/IEC 20000''.

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 * ''Project semaphore'': see ''semaphore''.
 * ''Purchase contract'': see ''contract''.
-* ''Purchase tariff'': Tariff used by the system to calculate Timesheet costs. Tariff is usually set as Daily value.
+* ''Purchase tariff'': Tariff used by the system to calculate [[Timesheet]] costs. Tariff is usually set as Daily value.
 == Q ==

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 * ''Project risk'': see ''risk''.
 * ''Project semaphore'': see ''semaphore''.
 * ''Purchase contract'': see ''contract''.
 == Q ==

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 * ''SRCS'': abbreviation for Self service Request Configuration System, see ''self service''.
 * ''Standard change'': TBD
 * ''Status'': TBD
 * ''Superadmin'': a special ''user type''. A ''superadmin'' ''user'' is created with predefined access credentials when itmSUITE® is initially installed. The ''superadmin'' may: create new ''companies'', create other ''users'' (either ''superadmins'' or ''users'' with ''user type'' "Admin" enabled to configure the ''companies'' to which they are associated) and perform some key essential settings in order to enable other ''users'' to complete ''company'' configurations. For more information, have a look to the ''[[superadmin]]'' page.

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 * ''Dashboard component'': an object, e.g. graphic, which can be included in a ''dashboard''.
 * ''Data source'': is a name given to the connection set up to a database. In the context of ''workflow'' management this refers to the a set of data which is used to populate a ''workflow custom field''.
 * ''DB'': abbreviation for ''DashBoard''.
 * ''DE'': abbreviation for ''discovery engine''.

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 == F ==
-* ''Filter'': it is a set of selection criteria to be applied to a ''view''. ''Filters'' can be created and distributed to ''users''.  See [[Filter management|Filter management]] page for more details.
+* ''Filter'': it is a set of selection criteria to be applied to a ''view''. ''Filters'' can be created and distributed to ''users''.  See [[Filters management|Filter management]] page for more details.
 * ''Field'': see ''workflow field''.
 * ''Financial management:'' one of the ''modules ''of itmSUITE®. The full name of it is [[ItmSUITE® - Complementary modules#FM - Financial Management|FM - Financial Management]]. It allows to manage financial aspects (budget, balance data and forecasting) of ''projects'', ''services'' and their related entities (''project activities'', ''tickets'', and ''ticket activities'').

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 == L ==
 * ''LDAP'': TBD
 * ''License'': the activation key enabling the use of itmSUITE® ''modules'' by ''users''. The ''license'' articulation is per ''module'' and per ''user type''. View the [[License]] details page for more information.

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 * ''Workflow role'': see ''role''.
 * ''Workflow status'': a condition of a ''workflow ''instance. ''Workflow statuses'' may be defined by the ''process owners ''and are of two types: "normal" and "legacy". TBD
 * ''Workflow transition'': the rule allowing ''users'' to pass from a ''workflow status'' to another. Rights to execute ''workflow transitions'' are part of the ''workflow'' configuration.
 * ''Workspace'': TBD

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 == T ==
-* ''Third solution group'': TBD
+* ''Third solution group'': an alternative name for DSG3 (see ''dynamic solution groups'').
 * ''Ticket'': term used to refer to an instance of a process managed through the ''workflow engine''.
 * ''Ticket activity'': an activity scheduled to manage a ''ticket''.