Workflow configuration steps - Ticket activities
Ticket activities configuration is optional and needed only if, in a target workflow, you plan to use ticket activities.
Configuration of ticket activities options is made in Ticket Activities Options tab of Grant Management. The following tables reports the available settings, their use and possible values.
| Parameter | Use | Options |
|---|---|---|
| Enable TA notifications for MSG members | TBC | "True"
check box flagged "False" - check box not flagged (default) |
| Enable Requested-Completed | This enables the possibility to change the status of a ticket activity from "Requested" to "Completed" directly without the needed of passing through the the required sequence of statuses transition (see later). | "True"
check box flagged "False" - check box not flagged (default) |
| Skip Ticket Activities status validation on Ticket transition | The constraints defined for | "True"
check box flagged "False" - check box not flagged (default) |
| Automatic Assignment of TA Assignee | TBC | "True"
check box flagged "False" - check box not flagged (default) |
| Show assignee as Check box list | TBC | "True"
check box flagged "False" - check box not flagged (default) |
| Mode | Allows to define the mode for editing the ticket activity list in the Ticket Activities tab of a ticket. The options are managing them as a list (see managing standard lists) or managing them as a grid (see managing grid lists). | "Multiple Edit" (default) enables grid management
"Standard" enables list management |
| Meeting Schedule Quick Recipients Options | TBC | "True"
check box flagged "False" - check box not flagged (default) |
The standard sequence of ticket activities statuses transitions is described below.
| Status | Successors | Constraints |
|---|---|---|
| "Provisory" | "Requested", "Canceled" | |
| "Requested" | "Provisory", "Running", "Canceled" | Assignee shall be defined. |
| "Running" | "Completed", "Failed", "Requested", "Suspended" | Forecast Start Date and Forecast End Date shall be defined in this status. |
| "Suspended" | "Running" | |
| "Reopened" | "Running" | |
| "Completed" | "Closed", "Reopened", "Running" | |
| "Closed" | None | |
| "Canceled" | None | |
| "Failed" | None |
