Workflow configuration steps - Master data
Da itm wiki.
Versione del 13 nov 2015 alle 15:42 di Maxime.sottini (discussione | contributi)
In order to configure a workflow, there is a number of master data which are used and therefore shall be configured first. Usually, this configuration is done once but it may require updates before configuring a new workflow.
| Menu | Description |
|---|---|
| General/WorkFlow/Ticket Types | |
| General/WorkFlow/Ticket Relationships | |
| General/WorkFlow/Groups | |
| General/WorkFlow/Causal/Causal Types | This functionality enables to add, edit and delete workflow causal types. |
| General/WorkFlow/Causal/Causal | This functionality enables to add, edit and delete workflow causal. |
| General/Statuses/Operational Statuses | |
| General/Statuses/Administrative Statuses | |
| General/Activities/Activity Types | |
| General/Activities/Activity Subtypes | |
| General/Activities/Activity Templates | |
| General/Custom Fields/Custom Fields | |
| General/Custom Fields/Source Data | |
| General/SRCS/SRCS | |
| General/SRCS/Custom Time Ranges |
