Message system

Da itm wiki.
Versione del 14 giu 2018 alle 09:51 di Francesco.bertuletti (discussione | contributi) (Message Function)

itmSUITE PMSM can be configured to interact with external mailboxes (sending and receiving mail).

Company Configuration

In General\Company\Company Info is possible to configure:

* Transfer Protocol: an SMTP address to allow PMSM to send mail
* Store Protocol: one or more mailboxes to be checked by PMSM


itmSUITE Message System

Message Function

This funtion enable the user to:

  1. Add new message
  2. Replay to a message
  3. Forward a message

The most important feature developped in this function is the ability to select the mail receiver based on the role he/she play on the entity. So when the mail is sent from a:

Entity Receiver
"Ticket" Ticket Request, Ticket Owner, Solution Groups Member or Manager, Ticket Worker, Service Owner
"Sale Contract" Sale Contract creator, Project Manager, All active record
"Service" Project/Service creator, Project Manager, Project/Service Manager

In any case is still possible to send massage to specific mail inserting the mail address in "Other recipient" field.