MDMM management

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MDMM functionality enables to condition the visibility of workflow fields values base on the project / service of the ticket.

For example a workflow field might have three values, "1", "2" and "3". With MDMM it could be possible to made visible values "1" and "2" for service "A" and "2", "3", for service "B".

This functionality is very useful because it makes it possible to avoid creating different workflow fields with different values, one per each project / service, thus greatly simplifying configuration.

For the following workflow fields it is possible to enable MDMM management:

Field Comment
Area
Custom Field
DSG1
DSG2
DSG3
DSG4
DSG 5
DSG 6
Functionality
Product
Requester
Resolution Cause
Service
Ticket Closure Cause
Ticket Tuple


Ticket Type
Timesheet Category