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• OCE - Service Level Management
  ...ities in scope of current ''[[Glossary|Objective]]'' as T1 + Target Value||This information will be available as a ''[[Glossary|Ticket]]'' ''[[Glossary|Cus An Objective based on this Metric will store data about time required for a Ticket to pass from a Stat
  13 KB (2 091 parole) - 10:36, 30 mag 2018
• CMS fat client
  '''<u>IMPORTANT NOTE</u>''': this page shall be reviewed and was not written respecting the [[reading convent After pressing Open button, CMS fat client will ask for a password, this is a password, which protects *.pft files from unauthorized use.
  122 KB (19 012 parole) - 11:35, 30 nov 2015
• Glossary
  Below is a list of terms and definitions used in this documentation. ...modules#REP - Reporting Management|REP - Reporting Engine]] allows exactly this embedding. For further information, visit the [http://eclipse.org/birt/abou
  49 KB (6 974 parole) - 10:36, 12 giu 2018
• ItmSUITE® - Key features
  This section illustrates the key functionalities and benefits of itmSUITE®. ItmSUITE® supports this fundamental stage of the IT services lifecycle, especially the following pr
  53 KB (7 777 parole) - 15:45, 26 giu 2015
• Incident Management
  ...uning / completion of the initial configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful. ...|workaround]]'' and may need to involve technical staff to investigate and find it. In such a case, he/she will route to the technical staff the ''[[Glossa
  34 KB (5 342 parole) - 15:41, 26 giu 2015
• Request Fulfilment
  ...uning / completion of the initial configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful. ...n charge, becoming the owner of it, and starts to manage it. The owner may find able to fulfil the request and, therefore, may execute it and close it. Alt
  33 KB (5 131 parole) - 10:54, 10 mag 2016
• Known Error Management
  ...uning / completion of the initial configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful. For this process, the following organizational roles are defined:
  26 KB (4 122 parole) - 14:03, 9 mag 2016
• Problem Management
  ...uning / completion of the initial configuration will still be required. To this aim, the [[Workflow engine|Workflow Engine]] guide may be useful. ...to coordinate the initial classification, prioritization and analysis. In this phase a problem owner is assigned who will coordinate the following steps o
  36 KB (5 552 parole) - 15:21, 7 mag 2017
• Action engine
  ...e ''[[Glossary|action]]' user interface and provide some more detail about this functionality This event is raised when MB sends an itmSUITE internal Message to PMSM with typ
  22 KB (2 795 parole) - 17:06, 6 nov 2017
• Billing Management
  # Find the Invoice
  1 KB (215 parole) - 12:41, 23 mag 2018